Ever wonder what exactly a concierge does on board? We sat down with our seasoned Executive Concierge, Robert Kinkhorst, to discover what his role entails, the secrets of the trade and more.
Over the years, Robert’s love of travel has taken him around the world and he delights in sharing his travel advice and tips with guests. He hails from a small town by the name of Naarden in the Netherlands, one of the best preserved fortified towns in Europe. Robert has worked and traveled across England, Australia, New Zealand and South Africa. When not on board, he calls Thailand home. Robert’s extensive travel experience means he nearly always has a local travel secret to share with you when you stop by to say hello. Robert shared with us a few little-known facts about his position that you may not know, plus many of the wonderful things he can help you with once you are on board.
What do you love most about your job?
Most enjoyable are all the requests that enable me to live up to the true meaning of a Concierge – for
example, special requests for shoreside activities, finding that perfect restaurant or just sharing my wealth of knowledge about a port.
What are a few of the ways that you can be of assistance to guests that they may not realize?
In reality, we are capable of providing all the services a land-based Concierge would. We can secure theater tickets, assist with hotel reservations or simply help purchase airline tickets. The possibilities, as well as our capabilities, are truly endless!
If there is one thing you wish more guests approached you about, what would it be?
The most rewarding experience is to send guests not only to a nice lunch or dinner ashore but also make special arrangements, such as golfing or overnight experiences when possible and help them to truly immerse themselves in the local culture.
What is one of your most memorable moments helping a guest with a special request?
We often don’t realize how much we can impact the guest’s experience. We have retrieved hundreds
of pieces of lost luggage over the years and guests remember this even two or three years later. One
moment that stands out in particular involved a private tour I arranged for a bird-loving guest to see a
special species of bird in Lima, Peru. When the guest returned, his face said it all – he had not only seen that one special bird, but 23 different species of unique birds, having the time of his life.
In a few words, how would you like guests to think of your role?
Keep calm and let the Concierge handle it!
Be sure to stop by and say hello to our Executive Concierges on board!